Your Data
You can ask us to delete your account and personal data at any time. Here is exactly what happens.
This page covers the Fro mobile app for iOS and Android, published by Fro, Inc.
Deleting signs you out and puts the account on hold. For those 30 days your profile is hidden, your services and package deals are paused, and nothing on the account can be booked, sent, or changed. The app will tell you to cancel the deletion first. Nothing has been erased yet. Sign in again any time before the 30 days are up and choose "Keep my account", and everything is restored exactly as it was. Signing in alone does not cancel it; the choice has to be deliberate. After 30 days it cannot be undone.
A deletion request removes your account and the personal data attached to it. The two lists below describe exactly what goes and what has to stay. Fro does not offer partial deletion of individual data types while keeping the account open; deleting the account is the way to remove your data.
In what stays, your name shows as “Deleted User” and your profile, email, and phone number are gone. Some retained records still contain personal detail, because the record would be meaningless without it: a booking keeps the address the job took place at, and messages are kept as they were written. Your email address becomes free to register again.
From the app, the request takes effect immediately: the account goes on hold at once and is erased 30 days later by an automated job, which runs a few times a day, so deletion may land a few hours after the date shown. If you write in by email instead, we confirm within 72 hours and complete deletion within 30 days.
Use the form on this page, or email support@froapp.com from your account address with the subject "Delete my account". You do not need the app installed to have your account deleted.
